Freezing Your Mebership
Enhancements to the
Membership Freeze Policy during - COVID-19
Throughout this difficult time, we
want to offer assurances to our members and have decided to make the enhanced
freeze policy available to all club members during COVID-19
The Club will not charge a freeze
fee for any member activating a freeze during the Corona Virus pandemic.
Any ‘Paid in
Full’ Member requesting to freeze, will have the unused time added to the
end of their membership term.
Direct Debit’ Paying Member (in or out of contract) requesting to freeze,
can do so for a minimum of 1 calendar week to a maximum of 3 calendar months.
The nominated freeze period will be actioned on their next available payment.
to activate a freeze can do so by completing an online Freeze submission form,
available by visiting the ‘Manage your Membership’ section at the footer of the
Please click here to access the form
Cancelling Your Membership
We're always really sorry to see one of our valued members leave but if you do need to go we do want to make it easy for you.
If you joined prior to February 1st 2020 and we receive your cancellation request on or prior to the 19th of the month your membership, if applicable, will be cancelled at the end of the current
month. Any cancellation requests received on or after the 20th of the month will be cancelled at the end of the following month, if applicable, and one more payment will be taken.
If you joined on or after 1st February 2020 the terms below will be in effect.
Members requesting to cancel are required to complete an online cancellation form.
i) All Members who are not within a set minimum term membership may end their agreement by giving us one full calendar month’s notice.
All memberships with cancellation requests will have one final subscription debited, after notice is given, and will be terminated 30 days after the notice payment
ii) Members on a monthly subscription within a contractual minimum fixed period, may notify their intent to cancel at any period with the cancellation being processed at the end of the minimum subscription term.
If no cancellation request has been received at the end of the contractual minimum term period these memberships will continue on a month by month basis until a cancellation request has been received. These will be processed as per above.
CLICK HERE if you would like to complete our online cancellation form
Refer A Friend For A Complimentary 3 Day Pass As Your Guest.
Many of our members come to us having been referred by someone who is already using the Club so we are happy to offer members the opportunity to nominate a friend to get a 3 day complimentary pass.
Simply CLICK HERE to access the form and we will do the rest.