Frequently asked questions

We're Back

We're super excited to announce that we will be re-opening on Monday 12th April at 6.30am. 

Our opening hours will be: 

Mon - Thurs 6:30am - 7:30pm 

Fri - 6:30am - 6:15pm

Sat & Sun Closed

We will close 10:30-11am and 15:00-15:30 each day to clean.


We're really looking forward to having you back. 

Both staff and members will play a part in creating a clean and safe environment for everyone. Our increased infection prevention procedures include:

  • Hand sanitising stations: We ask that you sanitise your hands in the entrance on arrival and throughout the gym during your visit.
  • Disinfectant Wipe Pods: We also ask that you clean any gym equipment before and after use with sanitising wipes.
  • Two-stage cleaning process: Both our cleaning and fitness teams will be carrying out a two-stage cleaning process, which involves an initial detergent clean, followed by a disinfectant clean.
  • Increased cleaning hours: Gym equipment will be sanitised on a regular basis throughout the day and the gym will be thoroughly cleaned every night. We'll also be shortening group exercise classes to allow more time for the studios to be cleaned.
  • Training: All staff have undertaken cleaning training including COVID-19 Awareness, Infection Prevention and Hand Hygiene.
  • Protection: We've installed plastic shields at reception desks and we'll be providing PPE for our staff in line with Public Health England recommendations.

  • Social distancing signage: This includes including floor markers indicating where to stand, posters indicating capacity in each area of the gym and, where possible, directional signs indicating one-way systems
  • Limits on numbers: To avoid overcrowding, we will limit how many people are allowed in the gym at once.
  • No In Person Classes: Studio Under the Government's Roadmap to Re-Opening we will not be allowed to offer group Exercise Classes until 17th May at the earliest. we will continue to offer online classes.
  • Less equipment: Some equipment on the gym floor will be unavailable to allow for social distancing
  • Fewer lockers: To avoid having too many people in the changing rooms, there won't be as many lockers available as usual.

Our staff will be risk assessed for the need for barrier protection, e.g. face coverings such as visors. PHE guidance states that where physical distancing can't be maintained, or the possibility for exposure is high (such as long lengths of time indoors) or risk of activity is high (for example directly working with bodily fluids) there is a higher risk of exposure.

All members of our clean team will be provided with adequate PPE to ensure both their own safety and yours, in line with Public Health England and UK Active advice. All other members of staff will be wearing PPE where the 2-metre rule can't be adhered to.

We're asking members to spend no longer than 70 minutes exercising so that everyone can use the gym. This means you can only undertake one activity per day. For example, you can't use the gym and then go to a class.

This policy will be reviewed on a regular basis and you'll be informed if we're able to relax this.

Yes, under our industry guidelines you will need to pre-book your visits to the Club. This can be done online or via our app.

Your membership will be automatically reactivated from 12th April, any time that you have lost due to lockdown will be adjusted in your next scheduled payment after this date.

If you have registered for online bookings previously you can log straight in to the app. If however, you are new to online bookings you must first register at

https://bankside.legendonlineservices.co.uk/bankside/account/Login

We are not currently able to offer towels due to the risk of contamination.

Our opening hours will be: 

Mon - Thurs 6:30am - 7:30pm 

Fri - 6:30am - 6:15pm

Sat & Sun Closed

We will close 10:30-11am and 15:00-15:30 each day to clean.

We're really looking forward to having you back.

 


Covid-19 Safety

We're fully compliant with stay safe guidelines

The peace-of-mind and safety of our members is a cornerstone of our operational principles. In order to ensure we are guarding members against Covid-19 risks, we have implemented the following measures, as we continue to work with UK Active, The Fitness Industry's Governing Body.

Socially distanced gym and studio set up
Dedicated cleaning sessions
Bookable sessions and the NHS COVID-19 app in use
Eco-friendly sanitising foggers in use
Controlled capacity
Equipment cleaned before and after use
Maintain social distancing
Masks worn in communal areas of the Club

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