Frequently asked questions

We're making our gym safe for you

We've missed you and we're looking forward to welcoming you back, so we can continue to support your health and fitness journey.

We've been working hard behind the scenes to create a safe environment for you to visit and we've made some changes to how we do things. Everyone will have a part to play in keeping our gyms safe, and we'll be asking you follow a few rules too.

We have put together a short video to ensure that you feel confident returning to the Club. You can watch this by clicking here. 

Yes, we're confident in our ability to minimise the risk of infection and keep our members safe.

We'll be implementing enhanced cleaning procedures and adopting stringent social distancing measures to create a safe environment for you to visit.

We are also asking members and staff not visit the club if they feel unwell or have COVID-19 symptoms, and there will be clear signage to reflect this.

Both staff and members will play a part in creating a clean and safe environment for everyone. Our increased infection prevention procedures include:

  • Hand sanitising stations: We ask that you sanitise your hands in the entrance on arrival and throughout the gym during your visit.
  • Disinfectant Wipe Pods: We also ask that you clean any gym equipment before and after use with sanitising wipes.
  • Two-stage cleaning process: Both our cleaning and fitness teams will be carrying out a two-stage cleaning process, which involves an initial detergent clean, followed by a disinfectant clean.
  • Increased cleaning hours: Gym equipment will be sanitised on a regular basis throughout the day and the gym will be thoroughly cleaned every night. We'll also be shortening group exercise classes to allow more time for the studios to be cleaned.
  • Training: All staff have undertaken cleaning training including COVID-19 Awareness, Infection Prevention and Hand Hygiene.
  • Protection: We've installed plastic shields at reception desks and we'll be providing PPE for our staff in line with Public Health England recommendations.

  • Social distancing signage: This includes including floor markers indicating where to stand, posters indicating capacity in each area of the gym and, where possible, directional signs indicating one-way systems
  • Limits on numbers: To avoid overcrowding, we will limit how many people are allowed in the gym at once. Gym visits will need to be booked in advance.
  • Smaller classes: Studio capacity will be reduced for group exercise classes to allow for the 2-metre social distancing rule. When you're waiting for your class, please follow social distancing rules and clear the studio space as quickly as you can when the class has finished
  • Shorter classes: Classes will be between 30 and 45 minutes, to allow time for cleaning and to allow members to leave the studio safely
  • Less equipment: Some equipment on the gym floor will be unavailable to allow for social distancing
  • Fewer lockers: To avoid having too many people in the changing rooms, there won't be as many lockers available as usual.

Our staff will be risk assessed for the need for barrier protection, e.g. face coverings such as visors. PHE guidance states that where physical distancing can't be maintained, or the possibility for exposure is high (such as long lengths of time indoors) or risk of activity is high (for example directly working with bodily fluids) there is a higher risk of exposure.

All members of our clean team will be provided with adequate PPE to ensure both their own safety and yours, in line with Public Health England and UK Active advice. All other members of staff will be wearing PPE where the 2-metre rule can't be adhered to.

We're asking members to spend no longer than 45 minutes exercising so that everyone can use the gym. This means you can only undertake one activity per day. For example, you can't use the gym and then go to a class.

This policy will be reviewed on a regular basis and you'll be informed if we're able to relax this.

Yes, initially,to avoid queuing we are asking for members to book their gym visits in advance. This can be done online or via our app in exactly the same way as you may have previously booked a class. If you haven’t already, we recommend downloading our app for the smoothest booking experience.  

Your membership will be automatically reactivated from 27th July, you don’t need to do anything. When we closed our doors on 20th March, we owed you 11 days of access to the club for that month. The first Direct Debit we will take on 1st August, this will be an amount to reactivate your membership from 27th July through to 31st August, but reduced to reflect the outstanding credit owed to you from March.

If you have registered for online bookings previously you can log straight in to the app. If however, you are new to online bookings you must first register at

https://bankside.legendonlineservices.co.uk/bankside/account/Login

We are not currently able to offer towels due to the risk of contamination.

Initially we will be open:

Mon – Thurs 6:45am – 7:30pm
Friday – 6:45am – 6:15pm 

Saturday & Sunday - Closed

We will look to expand these hours as soon as possible. 

 


Covid-19 Safety

We're fully compliant with stay safe guidelines

The peace-of-mind and safety of our members is a cornerstone of our operational principles. In order to ensure we are guarding members against Covid-19 risks, we have implemented the following measures, as we continue to work with UK Active, The Fitness Industry's Governing Body.

Socially distanced gym and studio set up
Dedicated cleaning sessions
Bookable sessions and the NHS COVID-19 app in use
Eco-friendly sanitising foggers in use
Controlled capacity
Equipment cleaned before and after use
Maintain social distancing
Masks worn in communal areas of the Club

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